Privacy Policy

PRIVACY POLICY: TRANS DIRECT AUSTRALIA

Last Updated: March 4, 2026

1. OUR COMMITMENT TO PRIVACY

Trans Direct Australia (“we,” “us,” or “our”) is committed to managing personal information in accordance with the Privacy Act 1988 (Cth) and the Australian Privacy Principles (APPs). This Privacy Policy applies to all personal information collected by us through our website, freight booking platform, and logistics operations.

2. TYPES OF INFORMATION WE COLLECT

Due to the nature of freight forwarding and logistics, we collect a wide range of data to facilitate legal and physical transport:

  • Customer Identification: Name, business name, ABN/ACN, and job title.
  • Contact Information: Phone numbers, email addresses, and physical billing addresses.
  • Logistics & Shipping Data: Detailed pickup and delivery addresses, descriptions of goods, package dimensions, weights, and declared values.
  • Regulatory Documentation: Information required for customs clearance, including Tax File Numbers (TFN), passport copies (where legally mandated for international transit), and export/import permits.
  • Financial Data: Credit card details and bank account information (processed via secure, PCI-DSS compliant third-party gateways).
  • Digital Data: IP addresses, browser types, and geolocation data via cookies to facilitate our “Instant Quote” and “Track & Trace” tools.

3. HOW WE COLLECT DATA

We collect personal information directly from you when you:

  • Register for a Trans Direct Australia account.
  • Request a shipping quote or book a consignment.
  • Interact with our customer support team.
  • Use our online tracking tools.
  • Are named as a “Receiver” or “Consignee” on a shipping manifest generated by one of our clients.

4. PURPOSE OF COLLECTION AND USE

We use your information strictly for logistics and business operations, including:

  • Service Delivery: Arranging domestic and international transport, warehousing, and delivery.
  • Customs & Compliance: Managing duties, taxes, and mandatory government reporting.
  • Communication: Sending automated tracking notifications and service alerts.
  • Safety & Security: Verifying identities to prevent the transport of prohibited or dangerous goods.
  • Improvement: Analyzing shipping routes and volume to optimize our freight rates for customers.

5. DISCLOSURE TO THIRD PARTIES

To move your freight, we must share specific data with third parties:

  • Carrier Partners: Local couriers, line-haul truck companies, airlines, and shipping lines.
  • Customs Authorities: Including the Australian Border Force and international customs agencies.
  • Insurance Providers: If you elect to purchase transit warranty or cargo insurance.
  • Professional Advisers: Auditors, lawyers, and debt collection agencies if required.

Note: We do not sell, rent, or trade your personal information to third parties for marketing purposes.

6. OVERSEAS DATA TRANSFERS

As an international freight forwarder, your information may be disclosed to recipients outside of Australia (e.g., delivery agents at the destination country). By using our services, you consent to this transfer. We take reasonable steps to ensure that overseas recipients handle your data with a level of protection similar to the APPs.

7. DATA SECURITY

We implement industry-standard security measures to protect your data:

  • Encryption: All online transactions and quote requests are protected by 256-bit SSL encryption.
  • Storage: Electronic data is stored on secure servers with restricted access.
  • Retention: We retain records as required by Australian tax and maritime laws (typically 7 years). Once no longer required, data is securely destroyed or de-identified.

8. YOUR RIGHTS AND ACCESS

Under the Australian Privacy Principles, you have the right to:

  • Access: Request a copy of the personal information we hold about you.
  • Correction: Request that we update or correct inaccurate information.
  • Complaints: If you believe we have breached your privacy, please contact us. If you are unsatisfied with our response, you may contact the Office of the Australian Information Commissioner (OAIC).

9. COOKIE POLICY

Our website uses “cookies” to remember your quote history and preferences. You may opt to disable cookies in your browser settings, though this may prevent the “Instant Quote” and “Member Dashboard” features from functioning correctly.

10. CONTACT INFORMATION

For all privacy-related inquiries, please contact our Privacy Officer:

use details on the contact page

Next Steps for Your Website:

Terms of Service: Since you are in logistics, your Terms and Conditions (covering liability, lost goods, and fuel surcharges) are just as important as your Privacy Policy.

Place the Link: Add a “Privacy Policy” link in your website footer.

Consent Checkbox: On your “Get a Quote” or “Book Consignment” page, add a checkbox: “I have read and agree to the Trans Direct Australia Privacy Policy.”

Follow Us